FREQUENTLY ASKED QUESTIONS
Are your replicas identical to the original brands?
A: Our replicas strive for authenticity in every detail, aiming to closely resemble the original designs. While we make every effort to replicate the craftsmanship, there may be very slight variations to maintain affordability.
How can I be sure of the quality before purchasing?
A: We provide detailed product descriptions and high-resolution images to give you a clear understanding of our replicas. Additionally, customer reviews offer valuable insights into the experiences of others who have purchased similar items.
Do you have a Physical Store? Where are you Located?
A: We are excited to announce that our physical store is currently under construction in Johor Bahru. While our doors are not open just yet, we operate from a fully functional warehouse in Johor Bahru. This strategic location allows us to fulfill orders efficiently, ensuring fast and reliable shipping times for our valued customers. Stay tuned for updates on our store opening—we can't wait to welcome you in person!
How Fast are your Shipping Times?
A: Being based in Malaysia, we ensure swift shipping for our local customers and customers in adjacent countries.
- Processing Time: Your order undergoes prompt processing within 1-2 business days following confirmation.
- Malaysia, Singapore, and Thailand Shipping Time : 3-5 business days.
- International Shipping Time : 6-12 business days.
Please note that these delivery estimates offer a general guideline and may vary based on specific locations and unforeseen circumstances. We are dedicated to providing a timely and efficient shipping experience for our valued customers.
What if it didn't meet my Standards? Can I return it?
A: Absolutely! At One-One, we stand confidently behind the quality of our products. We understand that preferences may vary, and customer satisfaction is our priority. Therefore, we offer a hassle-free return policy. If, for any reason, you are not satisfied with your purchase, you can return it within the specified return window—no questions asked. Please refer to our Returns and Refunds Policy for detailed information on the return process and timeframe.